Zaiton Delights – Where every cookie tells a story of joy

Cancellation and Refund Policy

Cancellation & Refund Policy

CANCELLATION

Any cancellation is possible so long as it is five (5) days prior the scheduled pickup and/or delivery date.

Please be informed that all cancellations are subject to 6% fee to cover the transaction fee incurred and no refunds will be provided should the order is cancelled within two weeks (14) notice. While If the order is cancelled within less than the five-day (5) notice, 15% fee will be charged to cover the costs and no refunds will be provided, regardless of the circumstances.

RETURNS

Customers are given a grace period of two (2) hours) to return a product that you are unhappy with, starting from the time you received it.

Please note that a return is only eligible provided the product is unused, untouched and in the same condition as it was when it left our premises. 

The product must also be in its original packaging and must come with its confirmed order number.

REFUNDS

Upon receiving the returned product, we will notify you and begin inspecting the product as per your concerns.

We will then immediately notify you of the status of your refund.

Please note that a full refund is applicable if the product returns to us unused, untouched and in the same exact condition as it was when it left our premises.

ZD will not be held liable for any damages to the product sustained after the delivery process or once it had delivered to our customers. (Read more on our Delivery Conditions here.)

If your refund is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

SHIPPING

Customers are required to pay for their own delivery charges should they opt to have the returned product delivered to us.

Delivery and/or shipping costs are non-refundable. If you receive a refund, the cost of return delivery and/or shipping will be deducted from your refund.

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